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• Why Thoroughbred?
• Advantages
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• Speed, Accuracy, Organization
• Intelligent Fulfillment
• Supercharged Information Tech

Intelligent Fulfillment

To function as a true extension of your sampling/marketing department, we assign a dedicated customer service team to every client in order to manage day-to-day requirements. The team leader, your Customer Manager, acquires and coordinates the detailed knowledge of your products, customers and channels, and serves as the initial communication link between you, your customers, and your sales and distribution team.

We know that speed, accuracy and organized execution can make the competitive difference. That’s why we help you manage all aspects of the critical two-way information link established between you, your sales and distribution organization, and your customers. We have the experience and tools to distribute your materials to the right person at the right destination — right now. Whether you need to ship fabric samples, products, brochures, CDs, or amenities to your sales force, prospect, or customer, our staff lets you concentrate on your core business while we handle all the collateral details.

And because our concept of “Intelligent Fulfillment” requires us to thoroughly understand your markets and channels, our dedicated customer service and inquiry response teams deliver the same level of service your customers demand of you.